finfoil (www.finfoil.io) is a division/shop/website of Hans Robeers.
We are:
Hans Robeers
Sint-Bernardusstraat 28
B-2500 Lier, Belgium.
Email address: tc@finfoil.io
Telephone: +32 496 76 40 eight eight
Company number: 0550.911.005
VAT number: BE0550.911.005
1.1. Our General Terms and Conditions are applicable to every offer, order and agreement from the vendor (finfoil.io) to/with you as Consumer (every natural person who, for non-occupational purposes alone, purchases or uses a good or service made available on the market).
1.2. Placing an online order on the Website or by other means, constitutes a formal acceptance of our General Terms and Conditions, which are always available through our Website.
1.3. Deviations from these General Terms and Conditions shall only be valid if they have been expressly agreed in writing with the vendor.
1.4. If you ordered online, we provide you in addition and together with the order confirmation or at the latest on delivery with a copy of these terms and conditions in a format that you can save or print. We moreover recommend that you always do this.
1.5. If in addition to these General Terms and Conditions, additional Special Conditions apply, the above applies also to those special conditions. You as consumer can always invoke to your advantage the most preferential text if our terms and conditions would be contrary to the above special conditions.
2.1. We explicitly state in our offer when the latter is only valid for a constrained period of time or is subjected to specific conditions.
2.2. We always describe as complete and accurate as possible what we sell to you as well as the course of our delivery process. The description is in any case sufficiently detailed to allow you to make a proper assessment. If we make use of graphics/images, they are a true reflection of the offered goods and/or services. However, to err is human and if we are clearly mistaken, we are not obliged to deliver to you.
2.3. Your order is complete and the contract between us is final once we have sent you a written confirmation (by email) and regarding your payment made by credit or debit cards, as soon as we receive approval from the issuer of your card. This confirmation will at least mention the following information: a description of the purchased goods; the price of the product(s); customer details like name, billing address, shipping address and e-mail address of the customers; the order number of the agreement; the contact details of the vendor (finfoil.io), which gives you as a customer the opportunity to request furher information.
2.4. In order to purchase a product through finfoil webshop, you need to add it to your shopping basket. You will then have to submit your contact details and billing information. Next you choose you preferred way of delivery: delivered to the address which was specified by you, or a pick-up point of your choice. In the final step you are led to an overview page, you accept our terms and conditions and you confirm your payment by pressing the "Buy Now" button. If you have completed these steps, your purchase becomes final.
2.5. Unless otherwise agreed, the vendor will only deliver products when the order has been placed on the Website by a natural person who truthfully identifies himself. Minors and legally incapacitated persons should place an order through their parents or legal representatives, if not the vendor may refuse the order.
3.1. If you buy goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from the delivery or the conclusion of the contract. You can then return your order without penalty and without giving any reason (the cost hereof is to be paid by you). Within 14 days after reception of your returned order or your indication that you wish to forgo the agreement, we will pay you back the full purchase price.
3.2. The direct costs of the return of the goods will thus be at your expense. We will indicate the costs of the return or make an assessment of the costs, if it is not reasonably possible to calculate them in advance.
3.3. We can refuse repayment as long as we have not received the returned goods or until you have shown you have returned the goods, depending on which event occurs first.
3.4. We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after delivery. If you want to return the goods as described above, you may only unpack or use them to the extent needed to assess whether or not you wishes to keep them. Returned goods cannot be used. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original condition and packaging as well as taking in account our instructions as listed below. Due to their specific nature, certain goods will only be accepted for return if the protective seals and packaging have not been opened or damaged.
3.4.1. Goods may be returned by either postal service or courier services. Please take into account that returns are your full responsibility.
3.4.2. Returns are only accepted if a prior notification was sent to retour@finfoil.io. You will receive a confirmation by e-mail, which includes the acceptance of your withdrawal. To exercise your rights in a quick and correct way, please use the form below:
MODEL WITHDRAWAL FORM
(only fill out and send this form if you wish to withdraw from the agreement)
To Hans Robeers (finfoil.io) - retour@finfoil.io(*) Delete as appropriate.
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name(s) of consumers(s),
- Address(es) of consumer(s),
- Date
3.4.3. Return the packaged product(s) by postal service (with sufficient postage paid) or by using the courier service of your choice (to be paid by you), to: Hans Robeers, Sint-Bernardusstraat 28, B-2500 Lier, Belgium. Only if the returned products have been received according to the specified terms and procedures, the purchase price will be refunded within 30 days (except the initial shipping costs and the costs you have paid to return the purchased product(s)).
4.1. During the period we mention in our offer, our prices will not change, except for price changes resulting from changes in VAT rates.
4.2. All listed prices are in EURO, include all taxes, VAT and all other levies. Hence, you will now exactly what you pay and never experience unpleasant surprises. Nevertheless, we reserve the right to charge you with handling and shipping costs on top of the purchase price, which may depend on the shipping address. In that case, we notify this to you prior to the definitive confirmation of your order.
5.1. We only accept advance payment through our website using the available payment methods indicated there.
5.2. The following safe payment options are offered on our Website: Shopify payments. Should the issuer of your card refuse to agree on your payment to us, we cannot be held responsible for any delays in the delivery and/or non-delivery of your order. Orders without valid payment by name of the registered cardholder will not be accepted or processed.
5.3. In case you notice any errors during the payment procedure, we ask you to report this immediately by e-mail: payment@finfoil.io.
5.4. In order to guarantee safe online payment and the safety of your personal data, the transaction data will only be sent over the Internet while encrypted with SSL technology. In order to make payments with SSL, no special software is required. You recognize a safe SSL-connection by the “lock” in the bottom status bar of your browser.
6.1. We guarantee that our products are in accordance with your order and meet the normal expectations you may have, taking into account the specifications of the product. We also guarantee that our goods are in accordance with any applicable national and international law (such as CE conformity declaration).
6.2. As a consumer, you have a statutory 2-year warranty on goods purchased from us if this good is not in accordance with the placed order. During this period and within the legal limits, we provide for the free repair or replacement (by the same product or a product with similar specifications) of goods showing a defect covered by the statutory warranty, provided the defect has occurred under the conditions of normal use and in accordance with the provided user guidance. Due to their specific nature, certain parts and materials may be excluded from the statutory warranty. In case you want further information, please send an e-mail to contact@finfoil.io, or use our contact form which is accesible through our “Customer Service” on the Website. We strongly recommend to do this before confirming your order.
6.3 To the extent of what is possible or reasonable, you have a choice between replacement or repair. When deemed desirable and possible, we may also provide you as a customer with the necessary replacement parts, in order to make your own repairements, which you will do at your own risk. Only if replacement or repair is excessive or impossible, or impossible to deliver within a reasonable time, do you have the right to a discount or to demand the dissolution of the contract of sale.
6.4. During the first six months, you can in all cases call upon the legal warranty, since the fault/defect is considered to have been present at the time of delivery, unless we can prove otherwise. Afterwards you have to prove that the defects in the goods are not caused by abnormal use.
7.1. All goods and services are delivered to the address provided by you when ordering. During the order procedure, we will ask you to check your address details at least twice. In case a wrong or incomplete address is provided during the order procedure and the goods are returned to the vendor (finfoil webshop), the shipping costs have to be paid again if you want to receive your order. In case the goods are not returned to the vendor (finfoil.io), there is no other option than to place a new order.
7.2. When a good is in stock in our webshop, it will be delivered to the delivery address within a period of 1 to 4 working days, or within the period mentioned at the time of purchase. When one or more products in your order are not in stock, the full order will be delivered to the specified address within the indicated time period, unless we have agreed otherwise in writing. We always inform you of the maximum delivery period in the confirmation of your order.
7.3. Delivery times are only valid upon receipt of payment.
7.4. If we are not able to deliver on time, we will always notify you before the to the end of the delivery period. If we do not, you can cancel your order for free. In that case we will refund you within 30 days after dissolution of the agreement.
7.5. The shipment of goods and gift vouchers is always at our risk. So you do not have to worry about goods lost during transportation. If you, however, return goods to us within 14 days after delivery because you prefer not to keep them, you will be responsible for the transportation.
7.6. If the delivered goods were damaged during transportation, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any case within 3 days. Subsequently, you have to send the goods back within 14 calendar days after delivery. To report the problem, please send an e-mail to retour@finfoil.io, and clearly describe the products and references, as well as a detailed description of the problem. You may be asked to provide a photo of the damaged goods.
7.7. We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer.
8.1. In case of force majeure, we are not obliged to fulfil our obligations. In that case we may either suspend our obligations for the duration of the state of force majeure or definitely repudiate the agreement.
8.2. Events of force majeure are all circumstances beyond our will and control that render the respect of our obligations completely or partly impossible. Such events include amongst others: strikes, fire, disruption of energy supplies or telecommunication networks or communication systems and/or the temporary down-time of the webshop, late delivery or absence of delivery by suppliers or other third parties …
9.1. Our website, logos, texts, photographs, names, and in general all our communications are protected by intellectual property rights either belonging to us or our suppliers or other claimants.
9.2. It is forbidden to use and/or change any of the intellectual property rights as described in the present clause. So you may not copy nor reproduce for example drawings, photographs names, texts, logos, colour combinations, etc. without our prior written and explicit consent.
10.1. We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at contact@finfoil.io., or by using the contact form/contact details available through “Customer service” on the website. We will do the utmost to deal with your complaint within 7 days.
10.3. In case of transnational disputes, you can also appeal to the Online Dispute Resolution platform of the European Union: http://ec.europa.eu/odr
1. If you buy goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from the delivery or the conclusion of the contract. You can then return your order without penalty and without giving any reason (the cost hereof is to be paid by you). Within 14 days after reception of your returned order or your indication that you wish to forgo the agreement, we will pay you back the full purchase price.
2. The direct costs of the return of the goods will thus be at your expense. We will indicate the costs of the return or make an assessment of the costs, if it is not reasonably possible to calculate them in advance.
3. We can refuse repayment as long as we have not received the returned goods or until you have shown you have returned the goods, depending on which event occurs first.
4. We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after delivery. If you want to return the goods as described above, you may only unpack or use them to the extend needed to assess whether or not you wishes to retain them. Returned goods may not be used. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original condition and packaging as well as taking in account our instructions as listed below. Due to their specific nature, certain goods will only be accepted for return if the protective seals and packaging are in the same condition as upon delivery.
4.1. Goods may be returned by either postal service or courier services.
4.2. Returns are only accepted if a prior notification was sent to retour@finfoil.io. You will receive a confirmation by e-mail, which includes the acceptance of your withdrawal. To exercise your rights in a quick and correct way, please use the form below:
MODEL WITHDRAWAL FORM
(only fill out and send this form if you wish to withdraw from the agreement)
To Hans Robeers (finfoil.io) - retour@finfoil.io(*) Delete as appropriate.
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name(s) of consumers(s),
- Address(es) of consumer(s),
- Date
4.3. Return the packaged product(s) by postal service (with sufficient postage paid) or by using the courier service of your choice (to be paid by you), to: Hans Robeers, Sint-Bernardusstraat 28, B-2500 Lier, Belgium. Only if the returned products have been received according to the specified terms and procedures, the purchase price will be refunded within 30 days (except the initial shipping costs and the costs you have paid to return the purchased product(s)).
This "Privacy Policy" manages the processing of your personal data by the responsible of the processing: Hans Robeers with headquarters at Sint-Bernardusstraat 28, 2500 Lier, registered at the Kruispuntbank Ondernemingen by number 0550.911.005 and with VAT number 0550.911.005 (hereafter called “Responsible”, “We”). Please read this Privacy Policy carefully, because it contains crucial information on how your personal data will be processed. By creating a customer account/subscription to our newsletter through the Website, you declare to have read this Privacy Policy, and you agree to it as well as to the processing itself.
The company Hans Robeers with headquarters at Sint-Bernardusstraat 28, 2500 Lier, registered at the Kruispuntbank Ondernemingen by number 0550.911.005 is responsible for the processing of your personal data on the Website accessible through www.finfoil.io. Hans Robeers, as a Belgian company, applies the “Law of December 8, 1992 on Privacy Protection in relation to the Processing of Personal Data” as modified by the “Law of December 11, 1998” and by the “Law of June 13, 2005 on Electronic Communications”.
2.1. Data that you communicate to us via the registration/subscription forms on the Website and during the ordering procedure: first name, last name, address, date of birth, passwords and contact details (e-mail, phone/mobile number, fax number).
2.2. Data that are automatically collected through cookies: see Clause 8 for our Cookie Policy.
2.3. Some data can also be collected without being stored in cookies. These data may only be consulted by the vendor and only during the visit of the Website. They are: 1°) address TCP/IP 2°) the type and version of your navigation system 3°) the last window opened on internet.
3.1. General purposes
Your personal data are collected to:
3.2. Direct marketing and communication to third parties
Your personal data stay strictly confidential and may not be communicated to third parties or be used for direct marketing purposes, other than the vendor unless the vendor has received your prior permission (“opt-in”) at the time of registration. Your personal data may be communicated to third parties, whenever necessary to execute our agreement, such as the handling and transport of the orders made by you on our website. You have the right to withdraw this permission any time, without motivation and without any cost, by sending an e-mail to: contact@finfoil.io or by using our contactform on the Website, which is accessible through “Customer Service”.
3.3. Serious violations
The vendor may communicate your personal data at the request of the authorities (Police and Justice) in case of serious violations of the law.
All the personal data are kept as long as necessary for providing the requested services, with regard to the purposes of the data processing or the customer relation between you and the vendor (finfoil.io).
5.1 You have the right to consult your personal data free of charge and at any time, to rectify or modify the data, by sending an email contact@finfoil.io or by letter, to the address in Clause 1 of this Privacy Policy, providing in attachment a copy of your identity card.
5.2. You are entirely free whether or not you communicate your personal data to the vendor. However, you must be aware that some services may be refused if you do not complete your personal data on the registration form and that you are the only one liable for the correctness of the data that you communicate to the vendor.
5.3. You may exercise your right to object the processing of your personal data if you believe there are serious and legitimate reasons to do so, by sending an email to contact@finfoil.io. However, you cannot object against the processing of your personal data if this processing is essential to the fulfillment of the contractual obligations.
6.1. We have developed technically and organizationally appropriate security measures in order to avoid the destruction, loss, forgery, modification, forbidden access and unintentional communication to third parties as well as every other unauthorized processing of the collected personal data.
6.2. In no circumstance can the vendor be held liable for any direct or indirect damage that results from a wrong or illegal handling of the personal data by a third party.
6.3. We warn you that the Website may include links, hyperlinks or references to other websites, that are not controlled or managed by the vendor and to which this Privacy Policy does not apply. the vendor is not liable for the content of these websites, or for the offers, products and services offered by these websites. We advise you to carefully read the Privacy Policy of every website that you visit, given that these policies may differ from the present Privacy Policy.
In the framework of the processing of personal data, a legal notification was made to the Commission for the Protection of Privacy. You can contact this Commission using the following details:
Commissie voor de Bescherming van de Persoonlijke Levenssfeer / Commission for the Protection of Privacy
Drukpersstraat 35
1000 Brussel
+32 (0)2 274 48 00
+32 (0)2 274 48 35
commission@privacycommission.be
8.1. A 'cookie' is a small text file that is sent from the server of the vendor and is stored on your computer’s hard drive. This way we can remember your preferences when visiting our Website. This helps us to offer you a better user experience while visiting our Website and also allows to optimize our Website. However, cookies and similar technologies do not allow to systematically collect data that may identify users on the Website. The information registered by these cookies can only be read by the vendor and only during the visit of the Website. You can refuse the use of these cookies by modifying the navigation configuration settings.
As a result of recent amendments of the law, all Websites focusing on certain parts of the European Union are obligated to ask for your permission in order to use or save cookies and similar technologies on your computer or mobile devices. This cookie policy clearly and completely informs you about the cookies we use and their purpose. Please read our Privacy Policy in order to take note of the Privacy rules applicable to the Website.
8.2. Unless you have modified your browser's configuration settings so that it refuses those cookies, our system will place cookies as soon as you visit our Website. You have the possibility to refuse these cookies by switching them off. This may mean you can no longer use certain functionalities of the Website.
8.3. Types of cookies
Cookies can be subdivided based on their origin, function and durability.
8.4. Your permission
By using our Website, you accept the use of cookies. In order to make optimal use of our Website, you need to accept the cookies, which you can do through your browser settings. You can block cookies by activating your browser settings which allows you to refuse the cookies. The refusal of these cookies by changing your browser settings may have the effect of you not being able to access (some parts of) our Website. Please carefully read this Cookie Policy for more information.
If at any moment you want to revoke your permission, you need to remove your cookies through your browser settings. If you wish to find out more about removing or blocking cookies, we find this website quite helpful: http://www.aboutcookies.org/Default.aspx?page=2.
8.5. Changing your browser settings
We would like to point out that Web browsers allow you to change your cookie settings. These settings can generally be found in the menu ‘Options’ or ‘Preferences’ of your web browser. In order to understand these settings better, the following links can be useful. In case you need additional information, you can consult the ‘Help’ function in your web browser for more details
8.6. More information on cookies
Information on cookies
You can find useful information on cookies: http://www.allaboutcookies.org
Internet Advertising Bureau:
The association for digital marketeers drafted a guide on online behavioural advertising and online privacy that you can find on: http://www.youronlinechoices.eu/
8.7. Our Website uses the following cookies:
8.8. For cookies set by third parties (e.g. Google Analytics) we kindly refer you to the statements set forth by these parties on their respective websites. Beware, we do not have any influence on the content of these statements nor on the content of the cookies of these third parties.
This Privacy & Cookie Policy is managed, interpreted and executed in accordance with the Belgian law that exclusively applies to every potential dispute. The Courts of Ghent are exclusively competent for any kind of disagreement that could arise from the interpretation or execution of the present Privacy Policy.
By using the Website and at the time of placing your order or subscription to our newsletter, you agree to all the Clauses of the present Privacy Policy and agree that the vendor collects and processes your personal data in accordance with this Privacy Policy.